Privacy Policy
Last updated: March 11, 2026
1. Introduction
Vox Lab Technologies LLC ("Vox Lab", "we", "us", "our") is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or interact with our Services.
We process data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy frameworks.
2. Information We Collect
2.1. Information you provide to us
| Category | Examples | Purpose |
|---|---|---|
| Contact information | Name, email address, company name | Account creation, communication, support |
| Professional information | Job title, organization, industry | Service customization, sales |
| Payment information | Billing address, payment method details | Processing transactions |
| Communications | Messages, inquiries, feedback | Customer support, service improvement |
2.2. Information collected automatically
| Category | Examples | Purpose |
|---|---|---|
| Device information | IP address, browser type, operating system | Security, analytics, service optimization |
| Usage data | Pages visited, features used, time on site | Analytics, service improvement |
| Geolocation | Approximate location based on IP | Compliance, localization |
3. Our Data Products
Vox Lab collects, processes, and licenses datasets derived from publicly available sources across multiple modalities (text, speech, images, video, documents, music). This section describes how we handle data within our data products.
3.1. What we collect
- Publicly available posts, messages, and comments from open channels and groups.
- Public usernames, display names, and profile metadata.
- Content metadata: timestamps, message types, reactions, engagement metrics.
- Media: photos, videos, voice messages, and documents shared in public contexts.
- Provenance fields: source identifiers, canonical references, collection timestamps, dataset version.
3.2. What we do not collect
- Private messages, direct communications, or content from private/invite-only groups.
- Content behind authentication barriers or paywalls.
- Phone numbers, email addresses, government-issued IDs, or GPS coordinates.
- We do not deploy techniques to circumvent technical access controls on any platform.
3.3. PII minimization
Our data processing pipelines include automated filters to detect and redact personally identifiable information (PII) where feasible. We apply pre-publication filtering for direct identifiers. If PII is inadvertently included, we promptly remove it upon valid notice.
3.4. Child safety
We do not knowingly collect data from or about children under the age of 16. If we become aware that data from a minor has been included in our datasets, we will take prompt action to remove it.
4. How We Use Information
- Providing, maintaining, and improving our Services.
- Processing transactions and managing your account.
- Communicating with you about our Services, updates, and promotional materials (with your consent where required).
- Research, analytics, and development of new data products.
- Ensuring security, preventing fraud, and protecting our legal rights.
- Complying with legal obligations.
5. Legal Basis for Processing (GDPR)
For users in the European Economic Area, our legal bases for processing personal data include:
- Consent: Where you have given clear consent for specific purposes.
- Contract: Where processing is necessary for the performance of a contract with you.
- Legitimate interest: Where processing is necessary for our legitimate business interests (Article 6(1)(f) GDPR), including providing data analytics services, improving our platform, and ensuring security. We have conducted Legitimate Interest Assessments for these activities.
- Legal obligation: Where processing is necessary to comply with applicable law.
For publicly available data within our datasets, we rely on legitimate interest, applying data minimization principles and balancing our interests against the rights of data subjects. We minimize the use of personal identifiers and apply technical safeguards including automated PII detection and redaction.
6. How We Share Information
We may share your information in the following circumstances:
- Service providers: Third-party vendors who assist with payment processing, analytics, hosting, and customer support, bound by contractual data protection obligations.
- Data licensing: Licensed datasets provided to customers under Data License Agreements. Licensed data is aggregated and processed; we do not sell individual personal information as defined under CCPA.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
- With your consent: In other cases where you have given explicit consent.
7. Data Retention
- Account data: Retained while your account is active and for a reasonable period afterward for legal and business purposes.
- Payment data: Retained as required by financial regulations and for transaction records.
- Dataset content: Raw data retained in accordance with our data management policies. Aggregated and anonymized data may be retained indefinitely.
- Communications: Retained for the period necessary to resolve inquiries and for quality improvement.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request that we limit the processing of your personal data.
- Data portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interest.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days (or the timeframe required by applicable law).
California residents (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA. To make a request, contact us at the email above.
Nevada residents
Nevada residents may opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at the email above.
9. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Ensure the website functions properly (essential cookies).
- Understand how visitors interact with our site (analytics cookies).
- Remember your preferences (functionality cookies).
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
We do not currently respond to "Do Not Track" browser signals, as there is no industry-standard protocol for handling these signals.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encryption in transit (TLS) and at rest.
- Role-based access controls and least-privilege principles.
- Regular security assessments and audits.
- Incident response procedures.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
11. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. When transferring data internationally, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) where required by GDPR.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The "Last updated" date at the top indicates the most recent revision.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Vox Lab Technologies LLC
Email: [email protected]
If you are in the EU and believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.